Career Journey

Professional experience

Progressive responsibility across technical support, network engineering, NOC leadership and enterprise security consulting.

Senior Technical Consultant

Sattrix Information Security Limited
March 2025 – Present
  • Advise enterprise and service provider clients on network security architecture, secure infrastructure design, and cybersecurity best practices.
  • Prepare technical responses to RFPs and build customer-facing proposals and solution designs aligned with business and technical requirements.
  • Plan and run customer proof-of-concept engagements to demonstrate solutions and validate fit for customer environments.
  • Design, implement, and optimise next-generation firewalls, IPS/IDS, VPNs, network segmentation, Zero Trust controls, and secure remote access.
  • Lead deployment, migration, upgrade, and lifecycle management of security infrastructure with a focus on availability, resilience, and scalability.
  • Conduct security assessments, vulnerability analysis, and configuration reviews; manage firewall policy governance, rule optimisation, firmware upgrades, and performance tuning.
  • Support DNS security, NAC, email security, DDoS protection, proxy, and secure web gateway solutions; design hybrid cloud and inter-site connectivity using IPsec/SSL VPN, SD-WAN, Direct Connect, and ExpressRoute.
  • Lead complex troubleshooting, root cause analysis, security hardening, disaster recovery, and business continuity planning; author HLDs, LLDs, implementation guides, and SOPs.

Assistant Manager

Ishan Technologies
June 2024 – March 2025
  • Managed 24x7 NOC operations to ensure service availability, SLA compliance, and business continuity across enterprise and telecom infrastructure.
  • Led network implementations, infrastructure upgrades, change management, and major incident resolution, providing technical leadership across routing, switching, MPLS, VPLS, and Layer 2/Layer 3 operations.
  • Coordinated customers, vendors, and cross-functional teams on infrastructure projects and service improvements.
  • Applied ITSM practices across incident, problem, change, and escalation management to drive SLA compliance, ticket governance, and service improvement.
  • Established operational standards through SOPs, mentoring, capacity planning, and continual improvement.

Team Lead

Ishan Technologies
February 2023 – May 2024
  • Led day-to-day NOC operations, including incident, problem, change, and escalation management against SLA/KPI targets.
  • Coordinated fault management and service restoration; managed team performance, resource allocation, knowledge transfer, and technical mentoring.
  • Partnered with engineering, field operations, and customer teams to support service delivery and infrastructure stability.
  • Ran ITSM workflows end to end: ticket prioritisation, escalations, change approvals, and post-incident reviews against SLA/KPI targets.
  • Contributed to RCA, documentation, governance, and process improvement.

Senior Network Engineer

Ishan Technologies
June 2022 – January 2023
  • Implemented and supported enterprise and telecom networks, including routing, switching, wireless connectivity, and last-mile solutions.
  • Configured and maintained Cisco, Huawei, MikroTik, Zyxel, Ubiquiti, Cambium, and Mimosa platforms; troubleshot faults and performed RCA to improve reliability.
  • Coordinated deployments, link commissioning, acceptance testing, and customer handovers; maintained configuration records.

Support Executive

Ishan Technologies
August 2019 – May 2022
  • Monitored enterprise and telecom infrastructure in a 24x7 NOC for proactive fault detection and incident response.
  • Managed incident and service request tickets through ITSM processes, with accurate logging, escalation, customer updates, and closure within SLA targets.
  • Configured and supported last-mile wireless technologies and customer connectivity.
  • Assisted with performance monitoring, outage reporting, service validation, and operational documentation.

Field Support Engineer

Vardhman Info Services Pvt Ltd
June 2016 – July 2019
  • Provided on-site hardware and network support, installation, and troubleshooting for customers.