Core Skills
Capabilities across infrastructure, security and service delivery.
A cross-functional toolkit spanning enterprise networks, security controls, ITSM governance and automation.
Security
Network SecuritySecurity OperationsNext-Gen FirewallsIPS/IDSZero TrustVPN (IPsec/SSL)NACDNS SecurityEmail SecurityDDoS ProtectionSecure Web Gateway
Networking
Routing & SwitchingMPLS / VPLSSD-WANLayer 2 / Layer 3Hybrid Cloud ConnectivityDirect ConnectExpressRouteSolarWindsPRTGZabbix (customised)
ITSM & Service Management
Incident / Problem / ChangeEscalation ManagementService Request FulfilmentMajor Incident HandlingTicketing & KnowledgeSLA / KPI TrackingOperational GovernanceFreshserviceZoho Desk
Operations & Service Delivery
24×7 NOCRoot Cause AnalysisService RestorationCapacity PlanningContinual Service Improvement
Consulting & Documentation
RFP ResponsesTechnical ProposalsSolution DesignCustomer POCsHLD / LLDSOPsOperational Governance
Identity & Access
IAMIdentity Lifecycle ManagementAutomated ProvisioningDeprovisioningMicrosoft Active DirectoryMicrosoft 365Zoho People HRMS
Automation
Network AutomationSecurity AutomationWorkflow AutomationProcess OptimisationOperational Efficiency
Platforms & OEMs
FortinetCiscoHuaweiMikroTikZyxelUbiquitiCambiumMimosa